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FAQ

How do I get a Cajun Card?
Where are you located?
Does the Cajun Card office accept VISA?
How do I put money on my card?
Can I pay tuition with my Cajun Card?
What are ADM's and where are they located?
Who is eligible to obtain a Cajun Card?
Do I have to get a new ID every semester?
Are there refunds?
What happens if my card is lost or stolen?
How much does it cost for a new card?
If my card gets damaged or does not work, do I have to pay for another card?
What happens if my last name changes?
What is my Pin Number?
How can I retrieve my Cajun Card number if I lost or forgot my card?
Can I get cash back on my card when making a purchase?
What is the Red Dot on my Cajun card?
What is Declining Balance?
What do I do if I can't access my building/lab/parking gate?
How do I deposit funds onto my PaperCut account?


How do I get a Cajun Card?

To receive your Cajun Card, you must go to the Cajun Card office and take a picture.   A pictured form of ID must be presented in order to take your ID picture.  The process takes approximately 2 minutes.

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Where are you located?
Cajun Card Services is located in the Student Union Rm. 134.   The physical address is 620 McKinley Street, Lafayette, LA 70503.

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Does the Cajun Card Office accept Visa?
Yes, along with all the major credit and debit cards.

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How do I put money on my card?
You can put money on your card online. You can go to the Cajun Card Office, call UL-1CARD (337-851-2273), use the Automatic Deposit Machines (ADMs) located on campus, or mail a check made out to UL Lafayette to PO BOX 43615, Lafayette, LA 70504.

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Can I pay tuition with my Cajun Card?
Currently, Cajun Cash cannot be used to pay tuition.  If you wish to pay tuition with a credit card visit portal.louisiana.edu and go to statement of account.

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What are ADM's and where are they located?
ADM's are Automatic Deposit Machines that accept cash deposits only. There is one machine located on the 1st floor of Dupre' Library.

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Who is eligible to obtain a Cajun Card?
All students that are registered for one or more hours in the current semester are eligible to receive a Cajun Card.   Please be sure to bring a pictured form of ID for identification purposes.

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Do I have to get a new ID every semester?
No, your student ID is good as long as you are a registered student with the University.  However, if the Cajun Card office changes the card in any form, you will be notified to receive a new one at no charge.

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Are there refunds?
Cajun Cash may be refunded to students who are transferring to another university, withdrawing from UL Lafayette, or graduating from UL Lafayette.  The individual must go to the Cajun Card Office, and a check will be mailed to their current address. There are no refunds for Declining Balance.

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What happens if my card is lost or stolen?
If your Cajun Card is lost or stolen it can be deactivated online.   If you subsequently find the lost card or need to purchase a new one you must report to the Cajun Card Office.

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How much does it cost for a new card?
A fee of $20 is assessed to replace the ID card regardless if it has been stolen or lost.

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If my card gets damaged or does not work, do I have to pay for another card?
If the card has normal wear and tear, the office will replace the card for free.  Damaged cards will be assessed at the office, in which management will determine whether or not you will be charged the $20 replacement fee.  If your card does not work, either a new card will be printed at no charge, or the problem will be corrected within our office.

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What happens if my last name changes?
First, the card holder must change his or her name in the Registrars Office. After the changes have been made in the Registers Office the card holder must return their old card to the Cajun Card Office to be able to receive a new card with the name corrections.

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What is my Pin Number?
Your Personal Identification Number (PIN) is a four digit number that you use to access your account through our online account management system.   You do not need your PIN to make purchases or to make deposits in our office or at our ADM's.  If you need to create, change, or reset your PIN please come to the Cajun Card office in person or see the PIN management page.  We cannot make changes to your PIN over the phone or E-mail.

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How can I retrieve my Cajun Card Number if I lost or forgot my card?
You can retrieve you account number by logging-in to your ULink account and clicking on the corresponding tab.  You may also stop by the Cajun Card Office.

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Can I get cash back on my card when making a purchase?
No, currently all money put on your card goes directly towards your purchases.

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What is the Red Dot on my Cajun card?
The red dot signifies that you are eligible to receive discounts at particpating locations.  Red Dot rewards are sponsored by the UL Lafayette Student Government Association (SGA).  To view locations, you can visit the SGA website.

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What is Declining Balance?
Declining Balance points are points that can be used at any of Sodexos dining facilities, such as Quiznos and Chick-fil-A, in place of actual dollars. Each point is representative of $1.00 and can be used at any time during the semester.  Declining balance rolls over from fall semester to spring semester.

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What do I do if I can't access my building/lab/parking gate?
If you can't access your building/lab/parking gate your access may have expired or your Cajun Card may have burnt out.  Visit the Cajun Card office and the staff will investigate the nature of your problem.  If your Cajun Card has burnt out, a replacement card will be printed free of charge. 

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How do I deposit funds onto my PaperCut account?
If your PaperCut account reaches zero, you can add Cajun Cash.  To deposit Cajun Cash visit the Cajun Cash deposit page.  To transfer Cajun Cash to PaperCut visit the PaperCut deposit page.  Please contact the Help Desk at 482-HELP or their website for more information.

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