FROM THE OFFICE OF: CAJUN CARD SERVICES
UNIVERSITY CLOSURE DUE TO COVID-19
As the situation surrounding COVID 19 continues to evolve, we want to assure you that we are here to support you. In accordance with governmental and University guidelines, starting March 23, 2020 at 5:00p.m. our office will be closed to the public. Office staff will begin teleworking from home at this time and are ready to assist all students, employees, and university vendors. We are answering all questions via email firstname.lastname@example.org. Voicemails for our main line 337-851-2273 are being routed through email. We plan to check emails periodically throughout the day and will get back within 1 business day (most likely sooner). The Cajun Card office has established the following procedures until the University re-opens.
If your meal plan is not working, your card isn’t scanning, or you don’t have your Cajun Card to eat, please contact UL Lafayette Dining Services at 337-482-6179 or email email@example.com.
If your current card stops working to get into a building/dorm/parking gate, please email firstname.lastname@example.org with your name, ULID, phone number, and detailed explanation of card issue. You will be directed to the correct department or procedure to follow. For emergency need of building/dorm access (immediate danger to people or property), you may call 337-482-6447 and ask the UL Police department to assist you.
General Access Guidelines:
• Building/Room access
If you are needing new access or need to make changes to your existing access, please have a department head or in some cases the VP over your department to email email@example.com for all access requests/changes.
• Dorm Access
Email firstname.lastname@example.org for access request and/or changes to access.
• Parking Access
Email email@example.com for access requests and/or changes to access.
New and Replacement IDs
Students & Employees
For everyone’s safety we ask that you only request a Cajun Card if it’s necessary (i.e.: unable to access your building/dorm/parking and/or unable to use your meal plan). If you are in need of a Cajun card, please email firstname.lastname@example.org to request your card. Please include your name, ULID, phone number, and the reason you need the card currently.
If we approve your request for a new/replacement ID, you will be given further instructions by email. We will be printing cards on an “as needed basis”. If your request is approved, you will be given a specific day, time and location to pick up your card (depending on urgency). If it is a replacement card, you will have to pay the $20 replacement fee over the phone or online (instructions will be emailed to you.) Our office is only accepting credit/debit card payments for replacement cards during this time.
If you are a vendor that has been granted permission to be on campus during closure, please email email@example.com (with proper authorization attached) to request a new or replacement identification card. The email must come from a supervisor or representative used to request these cards. The same process above for students and employees will apply for receiving a new card. If your current card stops working, please email and we will resolve the issue by email or phone.
All Cajun cash merchant locations are still up and running for those merchants open for business. Please contact individual on and off-campus merchants for hours of operation. You can add funds, check your balance, and request “Cajun Cash” refunds online only at cajuncard.louisiana.edu. Any Cajun Cash questions can be directed to firstname.lastname@example.org.
Members of the campus community should monitor University email, official social media accounts and visit https://louisiana.edu/covid19-updates for the latest information. Thanks for your understanding and patience during this time. We will make every effort to assist you in a timely manner.