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Cajun Card Service Covid-19 Update

Starting Monday, June 15, The Cajun Card Office is open Monday and Wednesday from 8 a.m. - 12 p.m. and Friday from 8 a.m. to 12:30 p.m.

The University continues to monitor the situation surronding COVID-19 and in compliance with University guidlines.

We are answering all questions via email cajuncash@louisiana.edu. Voicemails for our main line 337-851-2273 are being routed through email. We plan to check emails periodically throughout the day and will get back within 1 business day (most likely sooner). The Cajun Card office has established the following procedures until the University re-opens.

Meal Plans

If your meal plan is not working, your card isn’t scanning, or you don’t have your Cajun Card to eat, please contact UL Lafayette Dining Services at 337-482-6179 or email campusfoodservices@louisiana.edu.

Access

If your current card stops working to get into a building/dorm/parking gate, please email cajuncard@louisiana.edu with your name, ULID, phone number, and detailed explanation of card issue. You will be directed to the correct department or procedure to follow. For emergency need of building/dorm access (immediate danger to people or property), you may call 337-482-6447 and ask the UL Police department to assist you.

General Access Guidelines

  • Building/Room access
    • If you are needing new access or need to make changes to your existing access, please have a department head or in some cases the VP over your department to email access@louisiana.edu for all access requests/changes.
  • Dorm Access
  • Parking Access

New and Replacement IDs

Students & Employees

For everyone’s safety we ask that you only request a Cajun Card if it’s necessary (i.e.: unable to access your building/dorm/parking and/or unable to use your meal plan).  If you are in need of a Cajun card, please email cajuncard@louisiana.edu to request your card. Please include your name, ULID, phone number, and the reason you need the card currently.

If we approve your request for a new/replacement ID, you will be given further instructions by email. We will be printing cards on an “as needed basis”. If your request is approved, you will be given a specific day, time and location to pick up your card (depending on urgency). If it is a replacement card, you will have to pay the $20 replacement fee over the phone or online (instructions will be emailed to you.)  Our office is only accepting credit/debit card payments for replacement cards during this time.

Vendors

If you are a vendor that has been granted permission to be on campus during closure, please email cajuncard@louisiana.edu (with proper authorization attached) to request a new or replacement identification card. The email must come from a supervisor or representative used to request these cards. The same process above for students and employees will apply for receiving a new card. If your current card stops working, please email and we will resolve the issue by email or phone.

Cajun Cash

All Cajun cash merchant locations are still up and running for those merchants open for business. Please contact individual on and off-campus merchants for hours of operation. You can add funds, check your balance, and request “Cajun Cash” refunds online only at cajuncard.louisiana.edu.  Any Cajun Cash questions can be directed to cajuncash@louisiana.edu.

Members of the campus community should monitor University email, official social media accounts and visit https://louisiana.edu/covid19 for the latest information. Thanks for your understanding and patience during this time. We will make every effort to assist you in a timely manner.